In this section we answer the most frequently asked questions. We invite you to check this page on a regular basis (we update it from time to time) or when you have any questions about how our website works.

Please click on the selected question to see the solution we provide. Thanks!


-How can I place an order on the website?

If you want to place an order, the first thing you need to do is to register as a customer.

Already a customer?

No problem. You simply have to select the items you want, select the quantity you want of each and add them to your shopping cart. The entire process is super intuitive and simple. Once you've selected all the products you want, you only have to complete the purchase in your cart and select the payment method.p>

Please note that our website offers items with different statuses: in stock, out of stock, pre-sales, deals, etc.

You need to select items that are in stock to complete an order on the website, whether you want to simply confirm your order and pay for it later or to pay for it immediately. You cannot add pre-order or backorder products to a confirmed order.

To find out how pre-sales work, please click on this link to go to our reservations guide.

Still not registered? Click on this link.


-How can I pay for my order? Can I pay by credit card?

TCG Factory accepts different payment methods, including credit card. Click on this link to see all methods available.


-What shipping costs do I have to pay?

It depends on where you want us to send your order. Shipping to somewhere in the Peninsula isn't the same as shipping to the Balearic or Canary Islands. Click on this link to see our shipping rates.


-When will I receive my order?

We’re lightening fast. Our commitment is that you will have your order in your hands 24 hours after you confirm it (for orders placed before 3 p.m. Monday to Thursday and in the Peninsula). You can check specific delivery times by clicking on this link..


-Do I have to send proof of payment?

No. We check our bank accounts for payments several times a day. Please remember that the order is shipped only after we have confirmed receipt of the payment.


-If I have placed several orders, can I combine them in a single shipment?

Of course! And best of all: you don't have to worry about it.

We check the orders five times a day from Monday to Thursday and three times on Fridays; we’ll handle combining them.

These are the times we check orders to combine them:

-Monday to Thursday, at 8:15 a.m., 11:00 a.m., 1:00 p.m., 3:30 p.m., and 5:00 p.m.

-Fridays, at 8:00 a.m., 11:00 a.m. and 12:45 p.m.

When do we combine your orders?

We combine ALL orders as long as they have a CONFIRMED status and meet two conditions:

They must have the same delivery address and they must be unpaid.

Do you have a confirmed order and want to add to it? Place a new order (with material in stock), complete your purchase by selecting bank transfer as your payment method and confirming your order. We will combine them the next time we check our accounts and will send you an email confirming that the orders have been combined. You can do this as many times as you want.


-Where can I download my invoices?

You can download invoices directly from your Order History or from the Invoices section. Click on this link to access your invoices.


If the faqs didn't answer your questions, we are available almost every day to offer you the closest and most professional treatment possible. You can get in touch by filling out our web form.