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Have you consulted AlicIA?

Before using the form, we invite you to ask our virtual assistant AlicIA. She knows the TCG Factory catalog and our sales processes and conditions. She will answer you immediately and expedite your query. You can find AlicIA in the bottom right corner of the website.

If her response does not satisfy you, please fill out the following form with your query or issue. If necessary, you can attach documents.

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                      Our usual response time is 24 to 72 working hours. If after this period (72 hours) you have not received a response please contact us through this form indicating the number of the ticket sent and we will give you solution as soon as possible.
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                      According to the provisions of the General Data Protection Regulation (GDPR), we inform you that we will process your personal data for the purpose of administrative, accounting and tax management, as well as to send you commercial communications about our products and/or services. The data you provide will be kept for the duration of the commercial relationship or for the time required to comply with legal obligations. The data will not be transferred to third parties except in cases where there is a legal obligation to do so and we will process the data for the purpose of executing a contract or to comply with a legal obligation.

                      We also inform you that you can exercise the following rights over your personal data: right of access, rectification, deletion, to be forgotten, limitation, opposition, portability and also to withdraw the consent given.

                      To exercise these rights, please send an email to: soporte@tcgfactory.com  or a letter to Tcgfactory Ocio S.L.U. C/ Castillo de Capua 10, Nave 13 - 50197 - ZARAGOZA

                      or a letter to Tcgfactory Ocio S.L.U. C/ Castillo de Capua 10, Nave 13 - 50197 - ZARAGOZA

                      Company details:

                      Tcgfactory Ocio S.L.U., B99486292, C/ Castillo de Capua 10, Nave 13 - 50197 - ZARAGOZA