To be TCG Factory’s client, simply complete your registration through our website, clicking here, and send your business documentation to soporte@tcgfactory.com.

Remember that the documentation you send must include your billing address, as well as your Tax Identification Number (please verify that the documents you are going to send contain this information).

If you reside in Spain, it can be the model 036/037, your CIF card or the the certificate of census status, which you can download from te Tax Office page. It is essential that the document you send also indicates the VAT system you are in.

If you reside in outside the European Union, please send us your company registration document corresponding to the country where you live, where both your tax address and your tax identification number appear.

Important, please note that, if you’re outside the EU (except Andorra), we may not be able to send you shipments so any purchase you formalise with us will be made under the EXW conditions (INCOTERMS 2020).

Once your account has been validated and activated, you’ll receive a welcome email confirming your registration as a TCG Factory customer.

If you have any questions about the registration process, kindly contact us through our web form.

The only requirement to be a TCG FACTORY customer and have an account from which to make purchases and reservations is that you have a company or are registered as a freelancer.

For the time being, TCG Factory only sells to professionals and businesses.

You can complete your registration as a customer by clicking .this link.

For us to validate your account, you need to send us your freelancer/business documentation that includes your billing address, as well as your Tax Identification Number (please verify that the documents you are going to send contain this information).

If you reside in Spain,, it can be the model 036/037, your CIF card or the certificate of census status, which you can download from te Tax Office page. It is essential that the document you send also indicates the VAT system you are in.

If you reside outside the European Union, please send us your company registration document corresponding to the country where you live, where both your tax address and your tax identification number appear.

Important, please note that, if you’re outside the EU (except Andorra), we may not be able to send you shipments so any purchase you formalise with us will be made under the EXW conditions (INCOTERMS 2020). If you have any questions about the registration process, kindly contact us through our web form.

If you just registered but can’t access your account it may be because you have not sent us the necessary documentation or that the documentation provided is incorrect or missing information.

Remember that it’s essential that your documentation includes your billing address, as well as your Tax Identification Number.

If you sent your documentation correctly, don’t worry it will soon be validated. If everything is correct, we will activate your account and notify you, emailing the address you registered with, that you already have it active. Our usual deadline for reviewing documentation is between 24 and 72 working hours. If after this period (72 hours) your account has not been activated, please contact us through our web form and we will inform you about the status of your registration.

In that case, unfortunately, we can’t offer that information until your account has been activated and you sent the necessary business information.

We ship all over Spain and to most countries within the EU.

Please check the list of countries we ship to and their terms and conditions by clicking here.

If your country does not appear in the list, please ask us through our web form.

On the other hand, we DO NOT ship to countries outside of the European continent so any purchases you formalise will be made under the EXW conditions (INCOTERMS 2020).

If you have any questions about this, please contact us through our web form.

If you are not in Spain, you can access most of our products with some exceptions.

This is because not all products are enabled to sell outside our country. This is the case with Lorcana, which we are official distributors for but only for Spain.

At the end of the day this will always depend on the agreements we sign with each manufacturer, but we will always keep you updated in our official channels (newsletters, app notifications or the Site Updates section in our website).

If you have any questions about this, please contact us through our web form.

We have a wide catalogue available, and our customer service department will attend all your questions about prices, products, launches, reservations, or any other doubt you have to start your business.

However, we do not offer in-person services.